| RETURNS: EVERY ITEM IS ALL FINAL SALE. ALL THE ITEMS ARE NOT RETURNABLE OR EXCHANGEABLE.|
The only exception is if NYC DISPLAYS INC determines product issues are a result of a manufacturer defect.
If you receive an item damaged, do not return it. Please call Customer Service for assistance at 1-212-255-1112 as soon as possible. Any defective items received must be reported within 7 days.
If any item(s) were shipped to you on a pallet, they must be returned to NYC DISPLAYS INC on a pallet. (Please note all truck shipments need to be inspected for all damages at the time of the delivery and must be noted on the bill of lading for us to file a claim and reship to you.)
If any item from your order was drop-shipped from another vendor, please contact Customer Service for assistance. Factory Return Policies will apply.
For your protection, we recommend you use an insured courier with an available tracking method for returning packages to us. Customer is responsible for all shipping charges on returns (outgoing & incoming).
Please do not refuse your order. You will be charged for the return shipping cost, as well as the original freight amount on the invoice if this happens. NYC DISPLAYS INC gets billed for this and cannot absorb this cost for you.
DAMAGED MERCHANDISE: MUST BE REPORTED WITHIN 7 DAYS OF RECEIPT (CARRIERS WILL NOT HONOR CLAIM AFTER 15 DAYS).
- RECEIVED VIA UPS OR FEDEX: When merchandise is discovered damaged after opening - call NYC DISPLAYS INC immediately to report damage. DO NOT RETURN MERCHANDISE YOURSELF. Keep original carton and all packing materials.
- RECEIVED VIA MOTOR FREIGHT: If delivered damaged, note damaged on both the drivers copy and your copy and have the driver sign both copies. YOU CAN NOW FILE CLAIM WITH THE CARRIER. If concealed damages are found, keep the carton and call the carrier for an inspection report. If we can be of any service to help file claims call our customer service. DO NOT REFUSE OR RETURN DAMAGED GOOD'S TO US.
Ship All Return Merchandise To:
Nyc Displays Inc.
138W. 25th St.
New York, NY 10001
If you have any questions regarding a refund, please contact by email at firstname.lastname@example.org or call Customer Care at 1-212-255-1112
We will happy to assist you!